- General information
Contact date
Company SC HB WINE SRL
Phone: 0259 306 035
E-mail: office@hbwine.ro
Website: www.hbwine.ro
Trade Register : J05/299/2023
CUI : EN 47553163
Mailing address: Oradea, str. Fabricilor nr. 2D, jud. Bihor, postal code 410125
Bank account lei: RO74BACX00000000002442798000 with Unicredit Bank
All prices are in RON and include VAT (19%).
Due to the large amount of information and the conditions imposed by the manufacturer, the characteristics and availability of the products presented on this website may change without prior notice.
hbwine.ro assumes no responsibility for misprints or misprints in the prices, characteristics or images of products. If an order cannot be honored due to such errors, hbwine.ro reserves the right to cancel the order and to notify the customer as soon as possible about the error.
By using the www.hbwine.ro website you implicitly agree to the Terms and Conditions below. For the best use of the site, we recommend that you read the Terms and Conditions carefully. If you do not agree to the Terms and Conditions, do not use www.hbwine.ro. www.hbwine.ro reserves the right to change the Terms and Conditions at any time without prior notice. The current version of the Terms and Conditions is always available on the site. Please check this page periodically for any changes. Your continued use of the Site after the Terms and Conditions have changed constitutes your acceptance of those changes and the new Terms and Conditions.
The present general terms and conditions of sale shall form the basis of the Distance Purchase Contract and shall be subject to the provisions of O.U.G. 34/2014, as well as any other relevant rules in force at the date of conclusion and performance of the contract. To the extent that there are rules governing the same factual situation, rules that are contradictory, the applicability will be that rule with a more favorable character towards the party at fault.
- Billing, payment and delivery policy
2.1. Product pricing, invoicing
The prices are displayed on the website in lei, namely: LEI (RON) with VAT. We are not responsible to deliver the orders in case the price displayed on the site is wrong for various technical reasons or following a human error at the time of entering the site.
2.2. Payment for products
The ordered products remain the property of HB Wine until full payment is received.
You can pay for the ordered products:
1.reimbursement/number on delivery (natural or legal persons)
2.by bank transfer to our bank account (corporate customers or individuals)
3.on-line by bank card (credit/debit card, including Romanian cards)
Online payment processing
Whatever currency you have in your account, transactions are made in lei, at your bank's exchange rate.
We use the NETOPIA PAYMENTS payment processing platform to give you the option to pay online.
When you opt to pay online, you will be redirected to the NETOPIA PAYMENTS platform, where you will be asked for certain personal data depending on the payment method you have chosen - for example, card details (card number, cardholder's name & surname, expiration date and security code on the back of the card). This data is used strictly for processing the payment via the NETOPIA PAYMENTS platform and is not shared with us.
In certain situations, we may send transaction information directly to the NETOPIA PAYMENTS platform, namely: transaction amount, telephone number and e-mail address (if they have been filled in the customer's account).
In order to be able to track transactions and settle payments, NETOPIA PAYMENTS provides us with reports on the payments we collect. These reports may include personal data of the payers (name, surname, e-mail, telephone number, billing address). NETOPIA PAYMENTS provides this data to us as part of our payment processing services.
If problems arise strictly related to the processing of your payment, NETOPIA PAYMENTS representatives may contact you directly to resolve them.
The NETOPIA PAYMENTS platform processes your personal data as an independent operator for online payment processing. You can find more details about their policy for processing your personal data collected for payment processing here: https://netopia-payments.com/nota-de-informare-gdpr-platitori/
2.3. Product delivery
The delivery time is between 2 and 5 working days, with express confirmation by HBWINE.RO of the delivery interval.
Delivery time is calculated from the moment the payment is confirmed.
Delivery is only within Romania.
In case the delivery terms cannot be respected, hbwine.ro will inform the Customer about the estimated delivery term.
If the Client does not provide correct billing or delivery information, hbwine.ro may refuse delivery, without this being considered a breach of the Contract, or may set a new delivery date after the shortcomings have been remedied. hbwine.ro reserves the right to refuse a new delivery if the inaccurate or erroneous communication of the above-mentioned data was made intentionally and without justification.
hbwine.ro does not assume liability for delays caused by the courier company, the responsibility resting entirely with the courier company, the subscriber exclusively guaranteeing the fulfillment of obligations that pertain to its own person and its own employees.
To the extent that the customer is not found by the courier company at the address specified in the order, or the address specified in the order is not complete or contains inadvertencies, such as to make delivery of the order impossible, and if the delivery should be made in an unsuitable location, such as to jeopardize the integrity of the courier, which makes delivery impossible, the customer is fully responsible for the transportation value.
To the extent that the customer returns and resolicita the order, all costs related to the new shipment are borne by the customer.
To the extent that the customer, after launching the order, informs, in any way, hbwine.ro about his intention not to take the product ordered, or refuses to take the product delivered by courier, the price not being paid, the customer is fully responsible for the entire cost of transportation or any charges incurred by hbwine.ro as a result of launching the order on which it was unjustifiably waived.
Products can be delivered by own couriers or by specialized courier companies
Shipping is free for orders over 300 lei. For orders less than 300 lei, a fee of 30 lei will be charged for the transportation.
All costs will appear on the invoice, separately from the cost of the products purchased.
The ordered products are delivered throughout the country, using the delivery method and delivery time chosen by you when placing the order.
In special cases (products ordered are not in our stock, transportation difficulties) we reserve the right to increase the delivery period accordingly.
HB Wine reserves the right not to accept orders and/or deliveries from certain customers and/or to certain addresses.
2.4. Canceling orders
2.4.1. Canceling the Order before Shipment
- Free Cancellation: You can cancel your order at no charge if it has not yet shipped. To cancel an order, please contact us as soon as possible at [contact email] or [phone number].
- Cancellation Confirmation: Once your cancellation is confirmed, you will receive a confirmation email and the amount paid will be refunded to your account within 5-7 working days.
2.4.2 Cancellation of Order after Shipment
- Product Returns: If you wish to cancel an order after it has been dispatched, you can refuse the parcel on delivery or contact us to arrange for a return. Return costs will be borne by the customer.
- Refund: The refund will be made after the returned product reaches us and is checked. Please note that the product must be in original, unused condition and in original packaging to be eligible for refund.
- Copyright
All materials integrated in this website (including product descriptions, the way they are promoted, etc.) are the intellectual property of HB WINE SRL. These materials may not be copied or reproduced, except for the period when it is necessary to view them online. The breach of this obligation confers HB WINE SRL the right to claim for damages and to order the guilty party to immediately cease the damaging act, which disregards the intellectual property of the undersigned.
- Registration as a member / Use of the site by persons under 18
By registering as a member you will be asked to choose a username (e-mail address) and a password. You are responsible for the safekeeping of your password as a member of the hbwine.ro website, and any activity carried out under your username is entirely your responsibility. You agree to notify us immediately of any loss of password or any sign of unauthorized activity under your username. You are fully aware that any information, data, text, photos, graphics, etc. contained on this site are the responsibility of the person/entity from which it originates. Under these conditions we cannot in any way, directly or indirectly, be held responsible for the content of the site including, but not limited to, truncated, incomplete or incorrect information or for any consequences of their use.
hbwine.ro is not intended for persons under 18 years of age. Although they cannot be prevented from doing so, they do not have the right to send or post information on hbwine.ro, of whatever nature. Any such operation will be executed through the minor's legal representative.
- Guarantees and return policy
The products that are commercialized through this site have, each, the expiration date, warranty offered by the manufacturer. The guarantee cannot be invoked in conditions of improper or incorrect storage or use of the product.
Depending on the nature of the products, any individual customer (consumer) has the right to notify hbwine.ro in writing that he/she wishes to cancel the contract of sale - purchase of the product / products ordered / ordered, without this giving rise to penalties and without the need to invoke any reason, provided that the termination occurs within a maximum of 14 days after delivery of the order.
The customer assumes the obligation to bear the costs of returning the products within the aforementioned period of 14 days.
The return of the product(s) ordered and delivered will be made exclusively to the address in Oradea, str. Fabricilor nr. 2D, jud. Bihor, postal code 410125, by sending them, at the expense of the customer buyer, through a courier company.
The value of the ordered products, delivered by hbwine.ro and subsequently returned by the customer, under the above-mentioned conditions, will be refunded exclusively by bank transfer to the personal account of the customer.
For returned products that present damaged or incomplete packaging, traces of wear, scratches, dents, etc. hbwine.ro will have the right to choose whether or not to accept the return or to reduce the amount returned, proportional to the deficiency found on return, meaning that, by bank transfer, the customer will be refunded exclusively this amount. The withdrawal from the contract and the return of the product will be made in accordance with the instructions set out in Annex B of GEO 34/2014.
In case of exercising the legal right to return the product, hbwine.ro will refund the value of the product, by bank transfer in the above-mentioned conditions, within 14 days of receipt of the products, unless it is found that the returned product has shortages, deficiencies, damage, etc., in which case the price will be reduced proportionally.
Repeated termination of the contract, repeated return of products, without a real or objective justification, could be considered as an abuse.
In any case of return of the products, they must be in the same condition, sealed, in the original packaging and box, with the labels intact and together with all the documents that accompanied it (invoice, receipt or other documents), these conditions are cumulative, the lack of one of them entitling the supplier to refuse the return and refund the price.
Those products for which the manufacturer imposes special storage conditions will NOT be accepted for return by hbwine.ro, in accordance with OUG 34/2014 Art. 16 Lit. d).
The provisions of this chapter are supplemented by the provisions of O.G. 34/2014, in the case of purchasing products from this website using remote communication techniques.
- Limitation of supplier liability
hbwine.ro can not be held liable for any loss of the User or the Client in the situation in which it is caused by non-compliance with these terms and conditions or non-compliance with the Contract and other instructions mentioned on the site.
hbwine.ro is also not liable for damages created as a result of the malfunction of the site as well as for those resulting from the impossibility to access certain links accessible from the site.
hbwine.ro shall not be liable for damages of any kind that the User/Customer or any third party may suffer as a result of hbwine.ro's fulfillment of any of its obligations under the Contract and for damages resulting from the use of the respective products after delivery and, in particular, for loss of products.
hbwine.ro is not liable to any client/user for any requests outside the terms and conditions herein, can not be liable for any kind of possible damage, material or otherwise, which would derive, directly or indirectly, from facts or other circumstances that have not been mentioned in this section of Terms and Conditions.
hbwine.ro reserves the right to cancel the order and not to keep the ordered products reserved in case the customer can not be contacted by phone within 24 hours after placing the order.
- Applicable law / Disputes
The contract is subject to Romanian law. Any disputes arising between hbwine.ro and the Client will be resolved amicably, meaning that the dissatisfied party will send, in advance, a notification by a means of communication capable of proving receipt by the other party, if this is not possible, the disputes will be settled by the competent Romanian courts of the supplier's headquarters.
- Final Provisions
If any of the above clauses is found to be void or invalid for any reason whatsoever, that clause shall not affect the validity of the remaining clauses. With the purchase and launch of the order, the customer accepts without objection the conditions and terms of use, their value being the same as a valid contract concluded.